About GoKhana - ToBox Ventures Pvt Ltd: GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in tech park. GoKhana’s award-winning solution brings our food partners, corporate partners, and their employees on a single, transparent platform. GoKhana is built around the principle of simplicity. Whether it is the simplicity of solving problems, eliminating the need for multiple apps for outlet types, or the absolutely intuitive ease of using the app. Website: www.gokhana.com About Site Supervisor: To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. - The Site Supervisor role is a high intensity, high responsibility and hands on role. - The role requires an individual to be highly involved in the day-to-day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship & on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customer satisfaction. - Engaging vendors & maximizing their business involvement. Roles & Responsibilities: - Ensuring friendly, efficient and professional food & beverage service is provided to all employees of clients. - Familiarize yourself with events to ensure employee requests and needs are met. - Supervise team members of the vendor partners to ensure smooth daily operations. - Actively resolve complaints and challenges presented by the employees. - Conducting vendor partners training and ensuring all their staff are competent in-service procedures. - Impeccable grooming and personal presentation. - Ability to maintain high and consistent standards. Prerequisites: - The ideal candidate should possess the following qualities: - Bachelor’s degree or equivalent. - 0-3 years of Experience. - Food-Tech experience preferred. - Hotel Management. - Local language is mandatory.