Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries, operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
• Understand how application support functions within the broader technology organization and contributes to business objectives.
Assist with vendor coordination and day‑to‑day interactions with offshore managed services.
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives.
Partner with development and engineering teams to support application stability and operational readiness.
Assist in collecting capacity, performance, and latency data to support platform planning efforts.
Support application onboarding activities using established guidelines and standards.
Contribute to fostering a collaborative and supportive team environment that encourages skill development.
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning.
Assist in preparing materials for business review meetings and help align technology activities with business needs.
Follow established support processes and tool standards and provide input on improvement opportunities.
Perform other duties and functions as assigned.
Contribute to platform enhancement initiatives in partnership with engineering and support leads.
Assist in resilience‑related activities, including incident simulations, disaster recovery exercises, and platform readiness testing.
Support automation efforts to reduce manual tasks and improve operational efficiency.
Help maintain observability practices, including monitoring, logging, tracing, and alerting.
Maintain practical understanding of platform components to support troubleshooting and incident response activities.
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Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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