Services Solutions Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

The Senior Services Solutions Manager (SSM) at Level 4 is a fully qualified professional responsible for managing complex engagements. This role focuses on the strategic transition of customers from purchasing "hours" to achieving "defined impact" and business value. You will act as a consultative challenger, ensuring that every Statement of Work (SOW) is a rigorous, milestone-driven roadmap linked to specific business outcomes.

WHY THIS ROLE?

• Complex Problem Solving: Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

• Strategic Impact: Own the services lifecycle for high-stakes, complex engagements, ensuring technical discovery is grounded in core product capabilities.

• Operational Leadership: Implement formal Scope Governance and maintain practice margin health through meticulous SFDC rigor.

WHAT YOU’LL DO:

• Consultative Challenger: Provide the confidence to challenge unrealistic customer requests and offer strategic trade-off options to protect project health and customer success.

• Scope Governance: Lead deep technical discovery pre-signature and implement formal, auditable change management processes for all scope modifications.

• Commercial Data Integrity: Own the accuracy of bookings forecasts and financial milestones in SFDC, ensuring the commercial health of the practice.