ServiceNow ITSM Architect

Expected skills and experience

Essential

- 12+ years of hands-on ServiceNow experience.

- 3+ years in a ServiceNow Architect or Lead Developer capacity.

- Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).

- Deep expertise in: ServiceNow scripting (Client & Server-side) , Flow Designer, Integration Hub, Service Portal / Employee Center, ATF, CMDB architecture

- Strong experience with enterprise integrations (REST, SOAP, MID Server).

- Demonstrated experience delivering end-to-end implementations (design through deployment).

- Strong understanding of security models (ACLs, roles, domain separation).

- Experience working in Agile environments.

- Excellent written and verbal communication skills in English.

- Ability to work in high-pressure, regulated environments.

ServiceNow ITSM Architect.

ServiceNow ITSM Architect - Shubhangi