Service Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Sales Manager

Your Role and Responsibilities

In this role, you will execute service work with low to medium complexity in accordance with ABB standard processes, quality standards, and safety guidelines. You will plan and execute service activities using a first-time-right approach, ensuring superior customer experience and operational excellence

Work Model - #LI – Onsite

This role is contributing to the Automation Division within the Force Measurement , Measurement & Analytics Business Area, in the India Region.

Key Responsibilities

- Plan and execute service work in accordance with customer requirements, ABB work instructions, quality standards, and safety guidelines, ensuring first-time-right execution and timely completion.

- Deliver high-quality customer experience by identifying and resolving technical issues through onsite and remote support, while effectively communicating service timelines, expectations, and recommendations.

- Ensure compliance with Occupational Health & Safety (OHS), environmental, and quality requirements, while preparing service documentation, material lists, and customer reports with required sign-offs.

- Identify customer pain points, operational improvement opportunities, and potential service business opportunities, collaborating with sales and account teams to create value for customers.

- Utilize ABB service tools and digital solutions effectively, provide technical guidance to service associates, and deliver training to customers and field service personnel when required.

- Support continuous improvement by analyzing equipment and process failures, recommending preventive and corrective actions, and implementing solutions to enhance reliability and performance.

Qualifications for the Role

- Bachelor’s Degree or Diploma in Electrical, Electronics, Instrumentation, or Mechanical Engineering.