Service Engineer 2

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

Microsoft runs Microsoft 365 for our employees, at the scale of one of the largest enterprises in the world, and our license footprint is one of the most complex anywhere, including newer surfaces like Microsoft 365 Copilot. Join our M365 licensing administration team within MSD and help keep it accurate, compliant, and cost effective. As part of the team, you will administer how M365 licenses are assigned, governed, and reported across our internal tenants, partner with Software Engineering on the automation that makes it scale, and grow deep expertise in a domain that matters every day to every Microsoft employee.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will contribute to M365 licensing administration across Microsoft's multitenant estate: subscriptions, SKUs, add-ons (including Microsoft 365 Copilot), service plans, and tenant-level entitlements.

• You will support group-based licensing operations: assignment groups, eligibility rules, conflict resolution between mutually exclusive plans, and reclamation flows tied to joiner / mover / leaver events.

• You will help maintain licensing baselines and standards used by the team; identify drift and contribute to remediation.