Service Engineer 2

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

We are hiring a Senior Service Engineer to deliver A365 and AI Administration for the MSD M365 MultiTenant team. You will administer and define how we configure, govern, and operate the M365 admin surface and the AI admin surface, including Microsoft 365 Copilot and Copilot Studio, across Microsoft's many internal tenants. You will partner closely with software engineers to drive the automation, Microsoft Graph based tooling, and policy as code that enforces baselines, detects configuration drift, and responds to admin and AI plane risks at fleet scale. The role interfaces across M365 workloads but stays focused on A365 and AI Admin capabilities. You will bring a security mindset to everything you operate, including admin permissions, data access boundaries, and audit telemetry as part of your daily ownership.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will administer A365 across multiple internal tenants, including tenant configuration, policy implementation, and day-to-day operation of the Microsoft 365 admin control plane.

• You will operate AI capabilities in Microsoft 365, including Microsoft 365 Copilot admin controls, Copilot Studio governance, agent and connector permissions, Graph-based data access boundaries, and AI usage and audit telemetry.