Service Desk Specialist

About Druva

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Desired Skills & Experience: 

2- 10 years of Service Desk experience in a customer facing role.

Excellent phone etiquette with outstanding written and verbal communication skills.

Proficient with MS Office is added advantage.

Experience with Software licensing process.

Experience with Order-to-Cash process will be an added advantage.

Exposure to AWS cloud/backup & storage technologies will be an added advantage.

Ability to multi-task efficiently.

Ability to adhere to well defined processes.

Experience with finding output through running scripts from various databases will

be an added advantage.

Familiarity with tools like Salesforce & Google Workspace applications will be added

Brief roles and responsibilities

Generate & deliver appropriate product license to Druva prospects, channels &

Troubleshoot & resolve customer issues related to licensing.