Service Desk Analyst

About the job

Hiring Alert: L1 Service Desk (French Support) Location: Chennai Experience: 2+ Years Shift: Rotational / 247We are hiring L1 Service Desk professionals with strong technical skills and excellent customer handling capabilities. If you are fluent in French (mandatory) and looking for a global opportunity, this role is for you! Key Responsibilities

• Provide L1 support for IT incidents and service requests
• Perform password resets, printer setup, and basic troubleshooting
• Manage and update tickets in ServiceNow
• Diagnose and resolve hardware, software, and OS issues
• Escalate issues to L2/L3 teams when required
• Support software installations and system updates
• Ensure quick resolution and excellent user experience Required Skills
• Strong knowledge of Windows / macOS environments
• Experience in ServiceNow or ITSM tools
• Basic networking knowledge (TCP/IP, DNS, etc.)
• Hardware troubleshooting & software installation
• Understanding of IT security and best practices
• Strong communication and customer handling skills Eligibility
• Minimum 2 years of Service Desk experience
• Fluency in French (Mandatory)
• Willingness to work in 247 shifts

Who can apply

Only those candidates can apply who

1. have minimum 2 years of experience

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.