Service Delivery Manager - F&A - R2R 4D

Service Delivery Manager - F&A - R2R

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Lead and manage large-scale R2R operations, ensuring timely and accurate month-end, quarter-end, and year-end close processes. Oversee core R2R processes including General Accounting, Fixed Assets, Intercompany, Reporting, and Balance Sheet Reconciliations with a focus on accuracy and compliance. Drive operational excellence by ensuring all SLAs, KPIs, and quality metrics are consistently achieved. Partner with transformation and digital teams to implement process improvements, automation, and robotic solutions to enhance efficiency. Ensure effective governance and successful execution of external and internal audits, maintaining strong compliance controls. Foster strong client relationships by delivering consistent service excellence and ensuring high levels of satisfaction. Build, develop, and mentor high-performing teams while driving a culture of accountability, collaboration, and continuous improvement.

Job Profile:

• Maintaining General Ledger, Trial balance and activities related to Month end close.

• Owning and managing of Revenue recognition and expense accruals as a part of month close activities.