Service Delivery Manager - F&A - AP 4D

Service Delivery Manager - F&A - AP

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As a process lead, you will be responsible for Account Payables operations team, Work on Multiple ERP, Systems and Manual Intensive nature of Work

Accountable for Accounts Payable process which involves activities like: Document management, Invoice processing, Helpdesk, Correspondence, Trade and Non Trade (EDI & Non-EDI), vendor maintenance, Database corrections of vendor information, Intercompany Non-Trade payments and outstanding handling

Responsible for completing all activities within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable.

Accountable for client VOC and successful external & internal audits

Be open to work in any shift as per the business requirement

Participate and lead governance calls with internal / external stakeholders

Own projects and drive outcomes with multi stakeholders

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance