Service Delivery Leader- People Platform (HR Technology)

Who you are

We are looking for a Service Delivery leader to join us in developing ways for IKEA to stay relevant for our customers.

Our diverse team is growing and we would love to talk with you, if you recognize yourself in some of the following:

Passionate about understanding and improving how People data platforms and integrations are delivered at scale across global organizations

Have a strong background in HR technology service operations, data platforms, and integration architecture

Love being creative through designing service frameworks, defining KPIs, and finding smarter ways to deliver consistent, high-quality, and trustworthy people data across systems

Take ownership and independently drive towards desired outcomes whether navigating complex stakeholder landscapes, resolving data or integration challenges, or leading transformation initiatives across multiple markets

Know about developing service delivery models, SLA frameworks, and performance metrics that drive accountability and continuous improvement across data pipelines and integration layers

Have experience working in IT or HR technology service delivery, with exposure to platforms, APIs, or middleware

Are a team player who takes ownership, builds cross-functional relationships with peers, and loves sharing knowledge with others

Proactively manage relevant stakeholders across technical and business teams

Are curious, self-directed, and want to keep learning!

This is our wish list! If you don't recognize yourself in all these points, you might still be an excellent candidate for the role.

The must-haves we see for this role:-

6–8 years of hands-on experience in IT or HR technology service delivery

ITIL knowledge or equivalent service management framework knowledge for structuring and governing service operations

Direct, proven experience managing service delivery or service operations within an HR technology environment — including People Platform, data hub, and integration/middleware layers (e.g. SAP SuccessFactors, ServiceNow, and associated integration tooling) — with experience managing SLAs and service performance at a global scale