Service Coordinator

About the job

Key Responsibilities

A. Pre-sales:

1. Act as a key point of contact between the sales team, clients, and internal departments

1. Prepare quotations, proposals, tenders, and sales agreements for UPS, inverters, batteries, and stabilizers

1. Follow up with customers for order confirmation, payment schedules, and feedback

B. Order Processing & Documentation:

1. Process and manage customer orders accurately, from quotation to dispatch and delivery

1. Maintain sales records, databases, and client details in an organized and up-to-date manner

1. Coordinate with logistics and inventory teams to ensure timely delivery of products and services

C. Customer Interaction & Relationship Management:

1. Respond to customer inquiries via phone, email, or in person with a professional and helpful approach

1. Provide product information, specifications, and support based on customer requirements

1. Handle after-sales coordination, including service follow-ups and complaint resolution

D. Internal Coordination:

1. Collaborate with the technical and service departments to schedule installations, site visits, or service calls for UPS and computer systems

1. Liaise with the accounts team to ensure proper invoicing and collection of payments

1. Track sales targets, pending orders, service schedules, and client feedback

Skill(s) required

Client Relationship Customer Support Sales