Senior Training Manager - Mumbai

The Position

Building capability of 'Customer Facing Team/CFT' (Sales Rep,FLM,SLM &TM) to achieve organizational goals. Transforming Effective/Classic field force to Orchestrator Role. Foster a culture of self learning in Boehringer Ingelheim India and Export Market (BNS).

Tasks & Responsibilities

• Build capability of CFT on Disease,Product,Commercial and soft skills to provide exceptional customer experience with Boehringer Ingelheim.

• Improve In-Clinic Effectiveness, Crisp & Precise communication, Adaptability of CFT to engage customer effectively in different situation with an effective use of Hybrid CEM.

• Develop robust Onboarding and sustainability program with an optimum use of Macro & Micro Learning content. Transform classic/effective field force to orchestrator role.

• Strengthen coaching culture and required capability of FLM/SLM.

• Drive Champions League (DATA Literacy, Coach N Learn,Digital Engagement)

• Drive Competency assessment program in collaboration with HR and run customize competence building programs like Performance management, Crucial conversation, Team building, Transition to leadership etc.

• Prepare training calendar in consultation with stakeholders.

• Design, develop and deliver Training programs on time to improve competency of CFT.

• Periodic assessment and measurement of training impact.

Requirements

• Education : Bachelor in Pharmacy / Bachelor in Science Preferred MBA/Reputed training certification courses.