Produces content for products and services in various media types for a wide range of uses. Responsible for the creation and maintenance of documentation that translates highly technical language into that which is easy to understand, clear and logical. Plans, writes, designs and reviews relevant content for best-in-industry, easy-to-use customer product documentation, user reference materials and newsletters. Works on complex content and projects. Responsible for content of a product line and/or process. Acts as a mentor and provides training to less experienced writers. About the Role: Research, write, edit, assemble, and update product and customer-facing documentation. Translate complex source materials and data into clear, accessible content. Produce guides, specifications, training materials, policies, procedures, newsletters, and user reference materials. Coordinate documentation for product releases and ensure instructions are accurate and consistent. Collaborate with stakeholders, SMEs, product managers, and analysts to gather requirements and validate content. Verify citations, source data, and content accuracy across assigned products. Conduct quality reviews to ensure formatting, usability, readability, relevancy, and link functionality. Apply taxonomy guidelines to classify and tag web content and documents. Track industry and subject matter developments to update existing content and create new materials. Develop documentation plans that define message, format, and content strategy. Identify opportunities to improve products, processes, workflow, and content efficiency. Provide peer review, coaching, training, and work direction to less experienced team members. Participate in project planning and cross-functional meetings to support high-quality documentation delivery. About You: Strong writing, editing, proofreading, and content assembly skills. Experience developing technical, product, or customer-facing documentation. Ability to analyze and synthesize information from multiple sources. Experience working with cross-functional stakeholders and subject matter experts. Strong research skills and ability to track trends and relevant developments. Knowledge of editorial standards, documentation best practices, and quality review processes. Experience validating citations, data, formatting, and content accuracy. Ability to create clear, easy-to-use documentation and reference materials. Familiarity with taxonomy/tagging guidelines and content classification. Strong project coordination, organization, and time management skills. Ability to identify workflow, process, and product improvement opportunities. Confidence in training, coaching, or guiding less experienced team members. Customer-focused mindset with the ability to understand and respond to user needs. Strong problem-solving skills and ability to handle work of diverse scope and complexity. #LI-PS1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. 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