Senior Technical Writer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Job Description

The Sr. Technical Writer with 3-6 years experience, will assist with the creation and maintenance of various types of documentation. This role includes writing, editing, and maintaining product and procedural documentation, as well as managing and updating the client documentation portal.

In addition, the role involves planning, developing, and producing instructional and product-related video content, including screen recordings, walkthroughs, and multimedia tutorials to enhance user understanding and engagement. The candidate will collaborate with cross-functional teams to translate complex technical concepts into clear, concise, written, and visual content.

Key Job Functions/Responsibilities

• Plan, develop, organize, write, and translate product documentation in compliance with the company’s established guidelines and standards, within the requested deadlines.

• Collaborate with product managers and subject matter experts to gather project requirements, analyze documentation needs, and schedule realistic delivery timelines.

• Create and enhance visual content such as charts, graphics, and screen captures to clearly illustrate complex concepts.

• Develop documentation for multiple formats including print, online help systems, and digital platforms.

• Utilize MadCap Flare for authoring, editing, and publishing structured documentation.

• Design and develop video content, including storyboarding, scripting, and producing short instructional videos (e.g., 2-minute tutorials, product walkthroughs, and how-to demonstrations).

• Leverage AI-powered tools to improve content creation efficiency, including drafting, editing, summarization, visualization, and multimedia generation.