Senior Technical Support Engineer, Networking

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

The standard work schedule for this role is Tuesday through Saturday.

What you will be doing:

Tier 3 support: installing, supporting, and resolving technical issues and challenges

Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations

Problem reporting, customer concern, replication, and resolution management

Respond to customer technical inquiries

Site visits and conference calls with customers and partners.

Developing & refining internal processes to improve support efficiency and productivity

What we need to see:

B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience

5+ years of experience in providing Customer Support for hardware & software products required

Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required

Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN

Linux experience and scripting

Automation - Ansible

The ability to work under pressure and support high-level customers

Experience with operating and configuring major vendors’ network equipment such as switches and routers