Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. As a Sr. Technical Program Manager in the Amazon Music team, you will collaborate with product, engineering, marketing, design, content producers and artist/label relation teams to deliver customer obsessed engineering solutions with efficient use of resources and technologies. You will assess risks, anticipate bottlenecks, make tradeoffs, balance the needs of the business and technical constraints. You will be a role model enforcer of industry standard software development processes and practices. You will be the face to leadership to demonstrate progress and surface risks early. You possess a deep understanding of customer facing product design, mobile implementations, complex software services and will represent the technical team to senior leadership and partners. Your technical expertise, attention to details with regard to process efficiencies and operational excellence will influence the team’s decisions and drive secure and robust solutions. You should not only be passionate about delivering great music experiences, but should also be obsessed with driving continuous process improvements to optimize product delivery. If you enjoy solving problems in a dynamic environment, influencing product, business and technical leaders with creative solutions, we want to talk to you. Key job responsibilities * Drive implementation and delivery of large-scale Music initiatives. * Lead agile engineering and design teams to coordinate, prioritize and deliver the roadmap * Understand service inter-dependencies, mobile implementation nuances and lead cross-functional teams towards technical solutions * Clarify, prioritize and drive project commitments as well as establish and maintain clear chains of accountability * Strong (executive) communication and presentation skills * Articulate program goals, desired outcomes, risks and mitigation plans clearly * Strong metrics based decision making skills * Drive continued process improvements in the organization * Strong JIRA/Asana skills * Mentor junior employees and build effective teams ### Basic qualifications - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition ### Preferred qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.