As a Senior Technical Program Manager for Amazon Global Logistics (AGL), you'll lead complex cross-organizational initiatives that revolutionize e-commerce through innovative global logistics solutions. You'll drive programs that help break down barriers for selling partners, enabling them to reach hundreds of millions of customers worldwide through our highly-available, scalable distributed systems. Key job responsibilities - Lead and manage complex technical programs across multiple engineering teams and stakeholders - Design and implement sustainable processes for cross-functional program management - Drive development of software solutions that optimize global fulfillment and cross-border selling - Establish and track key performance indicators (KPIs) and service level agreements (SLAs) - Manage program scope, schedule, budget, quality, risk, and critical path elements - Coordinate release schedules and ensure successful delivery of technical solutions - Partner with engineering teams to build scalable, distributed systems - Present progress and metrics to senior leadership A day in the life Your day might start with a strategic planning session with engineering teams, followed by coordination meetings with cross-functional stakeholders. You'll spend time analyzing program metrics, identifying potential risks, and developing mitigation strategies. You'll collaborate with global teams to remove friction points in our fulfillment processes and work on innovative solutions to enhance the selling partner experience. Your role will involve both tactical execution and strategic planning to drive AGL's mission forward. About the team The Amazon Global Logistics team is committed to creating the world's most efficient global logistics solutions. We offer comprehensive benefits including medical, dental, and vision coverage, parental leave options, paid time off, and a 401(k) plan. Our inclusive culture values diverse perspectives and encourages innovation. We're building systems that make global commerce accessible to everyone, and we need passionate individuals to help us achieve this mission. ### Basic qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules ### Preferred qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.