Senior Technical Lead

Overview of the Role As an Airflow & Data Connector Support Specialist, you will ensure the operational stability of data orchestration and integration solutions for pharmaceutical clients. Your focus will be on incident management, pipeline troubleshooting, and maintaining high availability. Detailed Responsibilities

• Provide L2/L3 support for Apache Airflow and data connector solutions, ensuring high availability.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor Airflow DAG health using Dynatrace and BigPanda, identifying failures and bottlenecks.
• Troubleshoot pipeline failures, scheduling issues, and data connectivity problems.
• Collaborate with data engineering teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA adherence and timely resolution.
• Perform routine maintenance and basic automation using shell scripts and Python.
• Coordinate with cloud infrastructure teams for AWS/Azure-related issues.
• Participate in on-call support rotations and incident bridges.

Key Responsibilities

1. To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.

Skill Requirements Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.