Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Educational Qualification: BTech or Diploma in Engineering
Experience Required: 5-6 years in facilities management
Shift Schedule: Rotational shifts, 6 days per week
Job Overview
The Senior Engineering Executive will manage global facility operations, handle critical incidents, and ensure seamless service delivery across multiple international locations. This role requires strong technical aptitude, excellent communication skills, and a customer-centric approach to facilities management.
Key Responsibilities
Incident Management
Handle incidents and work orders for critical systems globally within SLA requirements using incident management software
Provide timely updates, follow-ups, and escalations to stakeholders
Prepare detailed post-incident reports with root cause analysis for business-impacting events
Communicate proactively on incidents nearing closure SLA
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Prepare and share monthly open incident status reports with stakeholders
Facilities Helpdesk Operations
Manage global facilities service requests through D365/CFS tools
Receive, log, and document complete details of all service requests
Assign requests with appropriate service level hierarchy and dispatch to relevant departments
Coordinate with assignees, monitor response times, and track progress
Maintain communication with requestors to ensure task closure and gather feedback
Generate daily, weekly, and monthly reports on call status and recurring issues
Support management with analysis and contribute to monthly client reports
Collaborate with engineering and facilities departments on operational procedures
Remote Monitoring System
Remotely monitor email and voice alarms for critical systems
Track Iconic alarms and faults for remote locations
Escalate potential alarms/faults to stakeholders per SLA requirements
Maintain shift-based records of all alarms and faults
Compile and share monthly alarm/fault reports with stakeholders
Work Permit Management
Prepare and distribute weekday/weekend work reports within SLA timelines
Document permit status communications
Generate end-of-work reports for weekday/weekend activities per SLA
Compile monthly weekday and weekend reports for stakeholders
Reporting and Documentation
Prepare shift-end duty logs for internal team distribution
Create and share weekly histograms with internal teams and clients
Generate daily Iconic alarm/fault reports for stakeholders
Produce weekly incident reports for management review
Develop monthly management reports for stakeholder distribution
Prepare ad-hoc reports as requested
Implement and maintain best practices
Performance Management
Work collaboratively with team members to meet all KRA performance targets
Ensure consistent service delivery standards across all activities
Required Skills and Competencies
Technical Proficiency
Strong knowledge of technology tools and facility management systems
Experience with incident management software, D365, and CFS tools
Familiarity with remote monitoring systems and Iconic platforms
Understanding of electrical distribution systems and critical facilities infrastructure
Communication Excellence
Fluent spoken and written English communication skills
Ability to effectively communicate with colleagues, clients, and vendors across global locations
Strong documentation and reporting capabilities
Experience managing stakeholder communications and escalations
Organizational Skills
Excellent time management and prioritization abilities
Strong attention to detail in documentation and reporting
Superior organizational skills to manage multiple daily activities
Customer-centric focus with service excellence orientation
Collaboration and Teamwork
Proven collaborative mindset and ability to work effectively in teams
Flexibility in working across departments and time zones
Demonstrated ability to coordinate with multiple stakeholders simultaneously
Additional Requirements
Background in facilities management with exposure to global portfolios
Experience in helpdesk services and incident response
Ability to handle hotline calls and urgent service requests
Knowledge of cleanliness protocols, furniture management, and lighting systems
What JLL Offers
At JLL, we empower you to realize your full potential in an entrepreneurial and inclusive work environment. We support your ambitions through our dedicated Total Rewards Program, competitive compensation, and comprehensive benefits package.
Apply today and become the best version of yourself!
Location:
On-site –Bengaluru, KA
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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