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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Role Description We are looking for a highly skilled and motivated Salesforce Consultant with expertise in Commerce Cloud B2B and Order Management System (OMS) to provide our clients with strategic guidance, implementation, and support. The ideal candidate will have a deep understanding of B2B commerce and OMS processes and hands-on technical consulting experience in a major software domain, along with proficiency in both English and French languages.
Technical consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. As such, they are responsible for the analysis of options and subsequent presentations and education of the customer/partner. They will also identify and proactively handle risk areas, and commit to seeing issues through completion.
Responsibilities
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Collaborate with clients to understand their business requirements and translate them into Salesforce solutions leveraging Commerce Cloud (B2B and OMS).
Design, configure, and customize Salesforce solutions to meet client needs, including but not limited to product catalog management, pricing, quoting, and order management processes.
Lead Salesforce implementation projects, including requirements gathering, solution design, development, testing, and deployment. Provide ongoing support and maintenance for Salesforce Commerce Cloud (B2B and OMS) implementations, including troubleshooting issues and optimizing system performance.
Develop and deliver training sessions and documentation for clients to enable them to effectively utilize Salesforce solutions.
Stay current on Salesforce best practices and industry trends, particularly related to Commerce Cloud B2B and OMS, and proactively share knowledge with internal teams and clients.
Work independently and as part of a distributed team, taking ownership of problems and rapidly learning new technologies.
Build and maintain key relationships with key decision-makers, demonstrating strong presentation, communication, and facilitation skills.
Available to travel regionally and occasionally internationally depending on customer needs.
Contribute to broader goals by becoming a citizen philanthropist and giving back to our communities through volunteering activities.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field.
Minimum of 5 years of experience working with Salesforce, with a focus on Commerce Cloud (B2B and OMS), or equivalent experience in a similar role.
Proven track record of successful Salesforce implementations, including experience with full project lifecycle from requirements gathering to deployment.
Strong understanding of B2B commerce and OMS processes and best practices.
Experience with Salesforce integrations, including third-party systems and APIs, is preferred.
Experience in defining and delivering enterprise applications on the Salesforce Platform, including coded solutions.
Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Platform Developer, are a big plus.
Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR), including design skills in HTML, CSS, and JavaScript, as well as coding experience in Apex and Lightning Web Components (LWC), or any other object-oriented languages/stack (Spring, Java, Angular, React, ...).
Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously. Self-motivated and able to work independently as well as collaboratively in a team environment.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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