Senior Technical Authority Expert

About this opportunity:

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Service Enablement (IAM/SDG & BNE). Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

Technical Skills Good Understanding of VAS domain & products. Experience in Operations & maintenance with good troubleshooting skills. Good hands on experience Unix/Linux, Python, Java, SOAP, REST, GIT & CI/CD. Hands on experience in defect testing, reproducing defects in LAB, defect deployment & load testing. experience of JIRA, Splunk, AppD, JMeter, & SQLDeveloper tools. Good hands on knowledge on micro service application management on Docker & Kubernetes. Self-motivated and excellent communication & driving skills. Hands on experience in troubleshooting & analysis of Wireshark trace & heap dump

Accountabilities 24X7 support for critical incident Shift as per customer timings & rotation (Night+Day) is Mandatory. Ticket handling & provide resolution as per SLA. Adhoc reporting & monitoring Identify, reproduce & deploy defects in LAB & Production Handling lab issues Taking hand over from projects Writing TOLs of defects Troubleshooting via Splunk, AppD & other monitoring tools Perform load testing & identify issues Close working with T3, Project & Development team to support for hot fixes, testing & deploy hot fix in LAB & Production. Test & Deploy Hot Fix in LAB & Production Simulate test various test scenario for defect testing or issue reproduction. Database queries & data extraction Handling Customer requirement & implement the same in the Network. Performing changes in LAB & production Performing health checks

Personnel Skills Fluent in English (written and oral) Demonstrated ability to work in a team setting with minimal supervision Demonstrated ability to work in a matrix management environment

Experience/Seniority BS technical/Engineering degree Experience - Total 8 to 15 years in Operations, defect handling, load testing & deployments is must

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”