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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
We are seeking a visionary Senior Technical Architect with a deep specialization in the Retail and Consumer Goods (RCG) sector and mastery of the Salesforce ecosystem.
In this role, you won't just be designing systems; you will be a Trusted Advisor, guiding our premier RCG clients through complex digital transformations. You will bridge the gap between ambitious business goals and robust technical execution, maintaining a "Full Stack Mindset" that covers everything from high-level discovery to hands-on deployment.
Core Responsibilities
- Architectural Leadership: Lead the end-to-end design and architecture of complex, multi-cloud Salesforce solutions specifically tailored for RCG challenges
- Trusted Advisory: Act as the primary technical point of contact for stakeholders. Proactively suggest best practices based on the "latest and greatest" Salesforce releases (including Data Cloud and Einstein AI).
- Cross-Cloud Innovation: While rooted in Salesforce, you will explore and integrate solutions across other Industry Clouds and third-party ecosystems to ensure the business receives the most efficient solution.
- Discovery to Go-Live: Own the technical and functional scope throughout the project lifecycle. This includes leading discovery workshops, defining requirements, and ensuring a smooth transition to Go-Live.
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- Team Orchestration: Provide technical governance and mentorship to large, diverse teams of developers and testers, ensuring code quality and architectural integrity.
- Hands-on Excellence: While your focus is strategic, you are willing and able to "get into the weeds" to solve high-complexity technical hurdles or build Proof of Concepts (PoCs) when required.
Required Skills & Experience
Domain & Technical Expertise
- RCG Specialist: Extensive experience navigating the Retail and Consumer Goods landscape, including deep knowledge of B2B/B2C trends and supply chain touchpoints.
- Salesforce Mastery: Proven track record in Salesforce architecture, with a focus on Consumer Goods Cloud, Sales/Service Cloud, and Experience Cloud.
- Complex Engagements: Experience leading at least 3+ large-scale, complex Salesforce implementations for global RCG brands.
- Full-Stack Mindset: Comfort working across the entire stack—from UI/UX considerations and Apex/LWC development to complex integrations and data architecture.
Required Qualifications & Experience
Domain & Industry Expertise
- 12+ years in IT with at least 5+ years specifically in the Retail/Consumer Goods domain.
- Proven track record of delivering at least 2–3 large-scale, complex engagements for global RCG brands.
- Deep understanding of RCG-specific flows: Route-to-market, Retail Execution, Trade Promotion Management (TPM), Scheme Management and B2B/B2C Commerce.
Technical Prowess
- Salesforce Mastery: Extensive experience with Apex, LWC, Integrations (REST/SOAP/Middleware), and Salesforce Shield.
- Architecture Frameworks: Strong knowledge of TOGAF or similar frameworks; expertise in designing for high-volume data and complex security models.
- Certifications: Application/System Architect certifications and at least 6 domain badges. Agentforce certification is highly preferred
Leadership & Soft Skills
- Stakeholder Management: Exceptional ability to manage expectations and influence decision-making among diverse stakeholder groups.
- Agility: Willing to explore non-traditional Salesforce solutions or external integrations to find the right fit for the business.
Technical Ecosystem Focus
Category
Focus Areas
Salesforce Clouds
Consumer Goods, Sales, Service, Commerce, Marketing, Data Cloud.
Large-scale data migration, AI/Einstein implementation in Retail.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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