Senior Technical Account Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Senior Technical Account Manager — F5 Managed Services (Distributed Cloud Security) Mumbai (preferred) · Bangalore · Hyderabad · Hybrid ~20% customer travel

About the role

F5's Managed Services team is hiring a Senior Technical Account Manager to own both the technical delivery and strategic relationship for a portfolio of Fortune 500 and large enterprise accounts on F5 Distributed Cloud Security — including Bot Defense, Shape, and WAAP.

This is a hands-on role. You will do real technical work: onboarding new customers onto the platform, tuning bot policies and WAF rulesets, investigating anomalies, and optimising configurations to improve detection accuracy and reduce false positives. Alongside that, you are the strategic anchor for your accounts — running QBRs, managing escalations, and ensuring customers see measurable security outcomes.

You will work within the Managed Services delivery organisation, alongside Managed Services engineers, Product, and Sales, and will mentor junior TAMs in the region.

What you'll do

• Onboard new enterprise customers onto F5 Distributed Cloud Bot Defense, Shape, and WAAP — owning the end-to-end technical integration from kickoff through go-live.

• Tune and optimise bot policies, WAF rulesets, and detection configurations across your account portfolio, balancing security effectiveness against false positive rates.

• Investigate traffic anomalies, detection gaps, and customer-reported issues — digging into logs, request patterns, and platform telemetry to find root cause and drive resolution.