It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Role Overview
We are seeking a highly motivated and detail-oriented Senior Tax Analyst to support US indirect tax compliance, audit, and reporting activities. This role will play a critical part in managing sales & use tax compliance, month-end close processes, and supporting tax audits, while collaborating closely with global tax, finance, and accounting teams.
Key Responsibilities
US Indirect Tax Compliance
Prepare and review US sales and use tax returns (monthly/quarterly/annual) across multiple jurisdictions
Manage tax data extraction, reconciliation, and validation from ERP systems
Ensure timely and accurate filing of returns and payments
Maintain tax calendars and compliance trackers
Support reconciliation of tax accounts and variance analysis
Month-End / Book Close Support
Perform month-end accruals and journal entries related to indirect taxes
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Support financial reporting and ensure compliance with accounting policies
Partner with accounting teams during close cycles to resolve discrepancies
Tax Audits & Notices
Support US state and local tax audits, including data gathering, documentation, and responses
Track audit progress and maintain audit logs
Assist in responding to tax authority notices, queries, and assessments
Collaborate with external advisors where required
Process Improvement & Automation
Identify opportunities to streamline compliance processes and improve controls
Support implementation or enhancement of tax technology tools (e.g., OneSource, Avalara, Alteryx, Claude etc.)
Develop and maintain SOPs and process documentation
Cross-Functional Collaboration
Partner with Tax, Accounting, IT, and Business teams to ensure accurate tax treatment
Provide tax support for business transactions and new initiatives
Assist in tax research on indirect tax matters as needed
Qualifications
Qualifications & Experience
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor’s degree in Commerce, Finance, Accounting, CA/CPA (preferred but not mandatory)
4–7 years of experience in US indirect tax (sales & use tax)
Prior experience in shared services / global capability center / Big 4 / multinational environment preferred
Skills & Competencies
Strong understanding of US sales & use tax rules and compliance requirements
Experience with ERP systems (SAP, Oracle, etc.) and tax engines (OneSource, Vertex, Avalara) is a plus
Advanced Excel skills (pivot tables, lookups, data reconciliation)
Strong analytical, problem-solving, and attention to detail
Ability to manage multiple deadlines and stakeholders
Good communication skills (written & verbal) with global teams
Preferred Skills (Nice to Have)
Exposure to tax automation / analytics tools (Alteryx, Power BI)
Experience working on tax audits and controversy
Basic understanding of US GAAP related to indirect tax accounting
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
