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Come join us to create what’s next. Let’s define tomorrow, together.
Minimum qualifications:
2+ years of learning design and/or learning development experience
Up to 25% domestic travel as needed
Demonstrated experience managing multiple projects with competing priorities and deadlines
Proficiency in creating learning experiences across multiple delivery modalities including e-learning, instructor-led training, and blended learning approaches
Proven ability to align learning and development initiatives with organizational objectives and business outcomes
Demonstrated experience in developing curriculum and designing experiential learning activities
Strong collaboration skills with experience working across cross-functional teams including subject matter experts, facilitators, technology partners, and business stakeholders
Proficiency in instructional design tools including Articulate 360, Genially, Synthesia, Vyond, Adobe Creative Cloud, and Microsoft Office
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
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Reliable, punctual attendance is a crucial function of the position
Preferred qualifications:
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies of responsible AI use, data privacy, and security
About the job:
The Senior Staff Representative - Instructional Design position is responsible for designing and developing learning interventions, including instructor-led and eLearning courses using Instructional Systems Design (ISD) Methodology. Manages the design of training resources needed to effectively train the organization.
Core accountabilities / key responsibilities:
Updates instructional guides and reference materials. Propose improvements to curriculum content and delivery, communication, and documentation processes
Collaborate with subject matter experts to support training content design and project implementation
Support Learning Management System processes, including session management, audience visibility, participant enrollment, and assessments
Provides technical and procedural support for training subjects and issues
Apply learning principles and instructional design frameworks (such as ADDIE) to create scalable, high-impact curricula that drive behavior change, accelerate leadership pipeline growth, and align with organizational strategy
Supports assessment and evaluation steps of the ADDIE (Analyze, Design, Develop, Implement, and Evaluate) process through survey creation and administration
Ensure compliance with training requirements
Design and develop programs including instructor-led training, eLearning modules and blended learning experiences that build core competencies across all levels of the organization
The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
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