We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
We’re seeking an individual who will be responsible for the day-to-day delivery of the company’s insurance solutions. They provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Coordinator is a seasoned individual contributor, providing experienced, independent operational support. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role
Process and self-Management:
Contribute to achieving the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
Adheres to Company policies and is complying at all times.
Maintains performance standards.
Updates reports based on predefined templates on a regular basis to ensure accurate entry
Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
Completing all training related activities when assigned
Cognizant of completing all assigned activities within the stipulated time
Ensuring all production targets are met in training
Ensuring all production targets are met in BAU (Post training)
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Ensuring all quality targets are met in BAU (Post training)
Communicate status of work, any issues with team managers and manager on time
Schedule adherence is a must
No unplanned leaves
Compliance, Regulatory and Procedural Responsibilities
Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
Appropriate usage of Marsh systems to monitor, record and retain information
Demonstrate clear understanding of regulatory requirements
Proactively ensures compliance with regulatory and risks framework
Adheres to policies, guidelines and operating procedures
Keeps own knowledge and expertise up to date and relevant
Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance
While the above are basic requirements mentioned, the role may not be limited to only these listed.
What you need to have:
Minimum 5 years of prior work experience in insurance broking
Experience in mentoring, reporting is must
Graduate in any stream
Fair understanding of Insurance Broking business and dynamics
Good command over spoken and written English
Superior comprehension and articulation skills
Ability to prioritize and organize tasks, work within stiff timelines
Eye for detail and innovative mindset
Basic knowledge of MS Office
Willingness to learn and adapt to changes
Should be comfortable with 12pm – 9pm or 1pm – 10pm shift
What makes you stand out:
Insurance certification(s).
Post-graduation/certificate courses in insurance.
Prior experience with insurance processes.
Why join our team:
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, customers, and communities.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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