Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
As a Senior Software Engineer in Production Support, you will:
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Lead incident response and resolution for critical production issues, coordinating across teams to minimize downtime
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Design and implement monitoring solutions to detect and prevent production issues before they impact users
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Conduct root cause analysis on system failures and implement permanent fixes
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Optimize system performance through code improvements, infrastructure enhancements, and architectural refinements
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Develop automation and tooling to improve operational efficiency and reduce manual toil
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Mentor junior engineers and establish best practices for production operations
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Minimum Qualifications
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BS in Computer Science, Information Technology, Business / Management Information Systems or related field
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7+ years of software engineering experience with at least 2 years in production support or site reliability roles
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Strong proficiency in multiple programming languages (Java, Python, Go, C++, or similar)
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Deep understanding of distributed systems, microservices architecture, and cloud platforms
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Experience with incident management, troubleshooting, and problem-solving at scale
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Solid knowledge of database systems, caching technologies, and message queues
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Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines
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Strong written and verbal communication skills
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Preferred Qualifications:
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Experience with major cloud platforms (AWS, GCP, Azure)
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Knowledge of observability tools (Control-M, Airflow, SSIS, ETC)
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Experience with infrastructure as code (Terraform, CloudFormation)
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Familiarity with security best practices and vulnerability management
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Track record of leading high-stakes incident response
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Open source contributions or public technical writing
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Technical Skills:
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Advanced debugging and diagnostics skills across multiple layers of the stack
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Proficiency in shell scripting and automation (Bash, PowerShell)
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Strong SQL and database query optimization experience
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API design and RESTful/gRPC architecture understanding
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Network troubleshooting and TCP/IP fundamentals
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Linux system administration and configuration management
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Operational Excellence:
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On-call rotation readiness and ability to handle high-pressure situations
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Alert fatigue reduction and observability mindset
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Change management and deployment safety best practices
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Capacity planning and scalability thinking
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Soft Skills:
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Collaborative problem-solving with cross-functional teams
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Clear communication of complex technical concepts
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Ability to balance speed and quality in incident response
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Mentoring and knowledge-sharing capability
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Domain Expertise:
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Understanding of SLAs, SLOs, and SLIs
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Cost optimization and resource efficiency
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Operating Systems:
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Linux (Ubuntu, CentOS, Debian, RHEL) - Required
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Technical Languages:
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Python
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Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative –
always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
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