Senior ServiceNow Developer

Highly experienced, versatile ServiceNow Developer who can work confidently across multiple modules of the platform — including ITSM, ITOM, CSM, HRSD, and Integrations — rather than being limited to a single application area. The ideal candidate is a seasoned platform generalist with deep architectural understanding, capable of leading complex builds independently, mentoring junior developers, and acting as a technical go-to across module teams.

- Design, develop, and configure solutions across multiple ServiceNow applications such as ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, CMDB), CSM, HRSD, and Service Catalog.

- Translate business and functional requirements into scalable technical designs and platform configurations.

- Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, and Scheduled Jobs.

- Develop and manage workflows and process automation using Flow Designer and (where applicable) legacy Workflow Editor.

- Build and support integrations with third-party systems using REST, SOAP, Integration Hub Spokes, and MID Server.

- Configure and maintain CMDB, Discovery patterns, and Service Mapping for accurate infrastructure and service visibility.

- Develop and customize Service Portal / Employee Center / Now Experience UI Builder pages and widgets.

- Own end-to-end delivery for assigned enhancements: design, build, unit test, support UAT, and deploy across environments (Dev/Test/Prod).

- Manage platform administration tasks such as update sets, ACL management, roles, and instance data management.

- Troubleshoot and resolve platform issues, performance bottlenecks, and production defects across modules.

- Stay current with new ServiceNow releases and evaluate features (e.g., AI/Virtual Agent, Predictive Intelligence) for adoption.

- Prepare technical documentation, low-level design (LLD) documents, and release/deployment notes.

- Collaborate with architects, business analysts, QA, and platform admins across module teams to ensure consistent platform governance.

- Provide technical leadership and mentorship to junior and mid-level developers, including code reviews and best-practice guidance.