Senior Service Engineering Manager

As our Service Engineering Manager you will: Lead and develop a team of Service and Automation Engineers, providing technical guidance, coaching, and support to drive high performance and career growth. Drive process simplification, standardization, and automation to improve operational efficiency, service reliability, and scalability. Own and drive the adoption and operational effectiveness of AI‑enabled support and automation platforms, including Copilot and emerging AI technologies, to improve scalability, efficiency, and service reliability. Partner closely with engineering, business, and technical leaders across the organization to plan and execute high‑impact initiatives. Provide technical leadership on large‑scale systems, incident management, and service reliability, ensuring effective resolution of complex issues and prevention of recurrence. Identify, assess, and respond to security risks and emerging threats, reprioritizing automation and tooling as needed. Build solid cross‑group relationships, promote knowledge sharing, and mentor engineers to deliver solutions with meaningful customer and business impact. Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls. OR equivalent experience. 3+ years people management and/or leadership experience. Proven experience as a Software Engineering Manager or similar role in a software development setting. 3+ years of experience with programming languages such as Python, C#, or JavaScript, with experience in developing scripts and automation tools for data analysis and manipulation, as well as understanding of automation and scripting skills. 3+ years of customer service and supporting operational excellence and best practices. Understanding of software development life cycle (SDLC) and agile methodologies. Expertise in cloud technologies like Azure. Ability to develop and implement long-term security strategies that align with organizational goals. Experience in transitioning teams from reactive to proactive security postures. Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate. Ability to work through self-directed, ambiguous situations. Demonstrated skills in dealing with diverse groups of product teams. Ability to direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems. Passion for developing others and being vested in their success.