Senior Relationship Manager, Institutional Asset Owners

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Relationship Manager, Institutional Asset Owners

Summary

The Senior Relationship Manager manages complex master trust and custody client relationships and serves as a senior consultant across trust, asset servicing, client delivery, and relationship management.

This position partners with clients and internal teams to identify needs, recommend solutions, resolve issues, drive business growth, and deliver high quality service.

Major Duties and Responsibilities

- Leads the delivery of master trust and custody services by analyzing client needs, recommending improvements, and assessing the impact of new or expanded financial services.

- Serves as a key consultant to senior client contacts, supporting policy recommendations, process redesign, and complex problem solving.

- Facilitates planning sessions to develop solutions that address client needs and strengthen relationships.

- Ensures client satisfaction by coordinating service team resources, driving timely issue resolution, and communicating client needs to internal partners.

- Advises clients on emerging issues, regulatory and tax changes, and broader financial market considerations that may affect their activities.

- Identifies opportunities to expand bank products and services, coordinates presentations with subject matter experts, and supports the smooth delivery of new services.