Job Summary • Troubleshooting: Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components including Management Servers Message Processors Qpid Postgres and the Edge UI. • Installation & Upgrades: Guide customers through the installation patching and major version upgrades of the Apigee Private Cloud platform. • Database Management: Troubleshoot and maintain the datastores powering Apigee specifically Apache Cassandra (NoSQL) and PostgreSQL. • System Health: Analyze system Responsibilities • Linux Administration: Perform root-cause analysis on Linux-based servers (RedHat CentOS Oracle Linux) including disk I/O analysis memory usage and process management. • Connectivity: Debug complex networking issues involving Load Balancers Firewalls DNS TCP/IP and TLS/SSL handshake failures between the Gateway and backend targets.Customer Engagement • Product Support Management: Manage the entire lifecycle of support tickets ensuring SLAs are met and communication remains transparent at a level of break-fix scope. • Best Practices: Advise customers on architectural best practices for high availability (HA) disaster recovery (DR) and capacity planning. • Documentation: Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.