Senior Program Manager, RBS Brand Experience (BX)

Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!

Retail Business Services (RBS) Brand Experience (BX) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Our north star is WW Brand Profitability — ensuring that brands selling on Amazon can identify growth-limiting defects, take decisive action, and realize measurable business outcomes. RBS BX operates across multiple defect categories (selection, content, pricing, promotions, fulfillment, and customer experience) to build the closed-loop system that connects defect detection → brand insight → guided action → verified resolution at scale. We partner with dozens of Amazon teams across retail, supply chain, pricing, deals, and category management to eliminate root causes where possible, and to empower brands to self-serve where action is within their control.

As the Senior Program Manager within RBS BX, you will own the end-to-end program charter for one or more of our highest-value defect resolution domains — driving the strategy, roadmap, and cross-functional execution needed to move brands from passive awareness to active defect resolution. You will operate at the intersection of brand economics, Amazon system mechanics, and product delivery — understanding how competitive dynamics, promotional levers, inventory signals, and pricing mechanisms create or suppress brand growth, and building the programmatic infrastructure to help brands act.

You will be expected to identify brand requirements using primary & secondary research (including engagement analytics, brand feedback loops, and defect pattern analysis), gather business and systems requirements from internal and external stakeholders, propose and validate solutions, build proof-of-concepts, write specifications, drive roadmap from design to release, and manage the production launch. You will work with internal/external product, business and technology teams to align on roadmap, prioritization, execution, navigating ambiguity and removing roadblocks while sustaining launch/expansion velocity. You will leverage your team to provide solutions that address peripheral needs (functional, legal, compliance). In addition, you will drive adoption of defect resolution capabilities in target brand segments, improve the actionability of insights (transforming diagnostic information into specific, executable brand actions with measurable outcomes), and maintain product feature quality. You will own the reporting of metrics and launches through business reviews at VP level.