Senior Program Manager - Decision Platform, Retail Business Services (RBS)

We are building Amazon's first horizontal self-serve decisioning platform — an intelligence layer that upgrades static rule-based systems into outcome-learning, context-aware decision engines. The platform serves multiple tenants across multiple organizations and domains, each requiring structured onboarding, cross-org coordination, and production launch governance. We are looking for a Program Manager to own tenant onboarding execution end-to-end — from first contact through production launch and steady-state operations. This role operates at the intersection of platform product, tenant engineering, and business stakeholders — orchestrating complex multi-party programs where each tenant brings a different tech stack, org structure, data readiness level, and decision type.

Key job responsibilities Tenant Onboarding Execution

• Own the end-to-end onboarding lifecycle — contract → data readiness → prototyping → shadow mode → production launch.
• Manage parallel tracks across multiple tenants simultaneously at different stages.
• Drive timelines against committed milestones, identify blockers early, and escalate decisively across cross-org dependencies.

Cross-Org Stakeholder Management

• Navigate multi-persona commitment structures (builder, system owner, sponsor) across organizational boundaries.
• Coordinate across platform engineering, applied science, BA/RA teams, and tenant-side engineering.
• Serve as the single-threaded owner tenant leadership engages with throughout onboarding.

Process Design & Operational Excellence

• Design and iterate on scalable onboarding processes — playbooks, health dashboards, RACI matrices, milestone trackers.
• Drive process improvements as the platform moves from bespoke onboarding to self-serve at scale.

Data Readiness & Pre-flight

• Drive data readiness (the #1 time sink) by providing clear requirements, checklists, and embedded support.
• Coordinate pre-flight validation: data quality gates, signal checks, and integration testing.
• Ensure contract commitments are met before prototype begins.

Governance & Launch Readiness

• Coordinate shadow mode, launch readiness reviews (circuit breakers, fail-safes, RACI sign-off), and transition to steady-state operations with support handoff and monitoring.