Amazon’s mission is to be Earth’s most customer-centric company. Price is one of the clearest ways customers decide whether Amazon is earning their trust. Customers do not only ask, “What is the price?” They ask, “Is this a good deal?”, “Is this price fair?”, and “Can I trust the savings claim?” The Pricing Customer Experience team is looking for a Senior Product Manager - Technical to lead product strategy for reference pricing and savings experiences across Amazon’s worldwide stores. This team owns customer-facing experiences such as list prices, was prices, typical prices, price history, savings messages, and the systems that decide when those claims are trustworthy enough to show. This role sits at the intersection of customer experience, pricing science, policy, regulation, marketplace dynamics, and large-scale distributed systems. You will define how Amazon helps customers understand price value while maintaining a high bar for accuracy, trust, and long-term customer confidence. You will work with engineering, science, legal, public policy, retail, marketplace, and shopping experience teams to turn ambiguous customer and business problems into products that scale across millions of products and multiple countries. The ideal candidate is a product leader who can move comfortably between strategy and execution. You can write a clear product vision, inspect data deeply, challenge technical assumptions, and make high-judgment tradeoffs in areas where customer trust, regulatory expectations, and business goals intersect.
Key job responsibilities
Define the product vision and roadmap for Amazon’s reference pricing and savings customer experiences, including how customers understand list prices, was prices, typical prices, price history, and savings claims.
Own product requirements for the systems that determine when Amazon can show a reference price or savings message to customers.
Partner with engineering and science teams to build scalable, high-precision validation mechanisms across retail and marketplace selection.
Use customer research, product data, defects, and external benchmarks to identify opportunities to improve price trust and price perception.
Translate complex pricing, policy, and regulatory requirements into clear product requirements and launch plans.
Make tradeoffs between customer clarity, selection coverage, operational complexity, and precision.
Drive worldwide launches across multiple marketplaces, adapting product requirements to local customer expectations and regulatory environments.
Partner with shopping experience teams to improve how price value is explained on detail pages, search, cart, deals, and other customer surfaces.
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Establish metrics, inspection mechanisms, and defect detection processes that ensure savings experiences remain trustworthy after launch.
Write narratives, product requirements, launch documents, and leadership updates that align senior stakeholders and drive decisions.
A day in the life You might start the day reviewing data on where customers see savings claims and where coverage or precision is lower than expected. You may then work with engineers to refine the requirements for a validation system that determines whether a reference price is eligible to display. Later, you could meet with legal and policy partners to clarify requirements for a new marketplace, review a UX proposal for a price history experience, and write a leadership narrative recommending how Amazon should balance customer clarity with selection coverage. This role requires both altitude and depth. You will set long-term product direction, but you will also inspect examples, read system outputs, understand edge cases, and ask whether the customer experience is earning trust product by product.
About the team
The Price Perception and Evaluation team builds the experiences and systems that help customers understand price value on Amazon. We focus on customer trust, price perception, and the accuracy of customer-facing pricing messages. Our work spans shopping experiences, pricing systems, science models, policy interpretation, and worldwide marketplace launches. We operate in a high-judgment space. A savings claim can help a customer make a better decision, but only when the claim is accurate, understandable, and grounded in a trustworthy reference point. Our team builds the products and mechanisms that make those experiences possible at Amazon scale.
Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
2+ years of technical product or program management experience
Preferred qualifications
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
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