Senior Product Manager, RBS Organization Excellence

The Org Excellence (OE) team within RBS Business Excellence is seeking a Senior Product Manager (Non-Tech) to own the product vision, strategy, and cross-functional delivery of scalable AI-aided solutions that serve Business Excellence programs and are designed for reuse across Amazon. This role combines product strategy with AI fluency and cross-organisational delivery — owning the end-to-end customer experience of complex, multi-stakeholder programs that turn OE’s operational expertise into productised, self-service tooling. You will own a portfolio of 5 AI-aided solutions, define the roadmap, drive customer adoption, and partner with RBS Tech for engineering execution — without managing a dedicated engineering team.

Key job responsibilities

• Own end-to-end product vision, strategy, and roadmap for AI-aided OE solutions (PEX AI Career Coach, CI Platform, AI Agent Knowledge Management, Unified Innovation Platform)
• Define and prioritise features by working backward from customer needs; write product requirements (BRDs/PRFAQs) that are clear, actionable, and measurable
• Partner with RBS Tech (AI architecture & engineering) to translate product vision into delivered solutions leveraging existing funded engineering teams
• Drive cross-org adoption strategy — identify early adopters, run pilots, measure outcomes, and scale solutions to other Amazon orgs (Ops, CS, AWS)
• Conduct user research, competitive benchmarking, and data analysis to identify opportunities and validate product-market fit for internal AI tools
• Build POCs and prototypes using AI tools directly (agentic workflows, prompt engineering, no-code/low-code) to de-risk ideas before committing engineering resources
• Establish success metrics (adoption, NPS, time-saved, cost-avoidance) and reporting mechanisms; present progress in MBRs/QBRs with data-driven narratives
• Own agent governance policy — define reuse standards, lifecycle management rules, and discovery mechanisms for AI agents across RBS
• Influence strategic direction across Business Excellence, working with senior leadership to align product investments with organizational priorities
• Manage stakeholder relationships across multiple BUs, balancing competing priorities while maintaining a coherent product strategy