This role is a Senior Product Manager - Customer experience (CX) role in the Smart Commerce team. Amazon Smart Commerce is a comprehensive suite of Agentic solutions that helps D2C brands scale build and scale online commerce on their own websites and social media channels. Senior Product Manager - Customer experience (CX) owns the core shopping platform which brands leverage to build their own websites which customers would love to shop on. The key responsibilities include partnering with key stakeholders across business & technology teams to formulate, prioritize, and execute the product roadmap tailored to the unique needs of online shoppers. The role is also expected to influence 3P development partners to develop solutions that cater to the diverse requirements of our customers. The ideal candidate for this position comes with strong product management experience, is customer obsessed, data-driven, and is able to operate with minimal supervision. They should have strong problem-solving skills, be able to influence partner teams, and juggle multiple tasks with competing deadlines. Key job responsibilities Roadmap Management: Define high quality product roadmap based on business strategy and voice of customer. Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap. - Create buy-in for the product roadmap with internal and external stakeholders. Requirements Definition: Partner with UX design team to develop high quality requirements and manage the scope of each product launch to deliver key capabilities on time. Product Roll-out: Create and execute go-to-market plans for new products and features. Work closely with product engineering to develop product(s) and go-to-market teams (marketing) to drive adoption. * Define and monitor key performance metrics to ensure performance, and continually optimize operational efficiencies. Be comfortable with hands-on, day-to-day problem solving, implementing quick and effective action plans to meet short term priorities. Equally comfortable in generating a 3-year strategic vision. Prepare and present business reviews to senior management Basic Qualifications 1. Bachelor's degree 2. Experience owning/driving roadmap strategy and definition 3. Experience with feature delivery and tradeoffs of a product 4. Experience contributing to engineering discussions around technology decisions and strategy related to a product 5. Experience managing technical products or online services 6. Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications 1. Experience in using analytical tools, such as Tableau, Qlikview, QuickSight 2. Experience in building and driving adoption of new features ### Basic qualifications - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products ### Preferred qualifications - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Experience in building online commerce shopping experience products Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.