Senior Product Designer

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI-powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

This role is based in Pune and requires you to work from office at least 3 days a week

Who we’re looking for:

We’re looking for a Senior Product Designer to join our Agent Workspace team and lead design for core agent experiences. You will shape how support teams work in Zendesk day to day—helping agents stay oriented, move faster, and collaborate effectively while handling high volumes across channels.

In this role, you’ll design solutions that simplify complexity, reduce friction, and bring clarity to every interaction. You’ll collaborate closely with product managers, engineers, and cross-functional partners to define challenges, explore possibilities, and deliver impactful designs that drive efficiency across the organization.

We’re especially interested in someone with experience designing for enterprise SaaS platforms and familiarity with customer service, workforce/agent productivity, and employee experience solutions.

What you will get to do every single day:

- Own the design of business-critical agent journeys in Agent Workspace, improving how agents triage, prioritize, and resolve customer issues across channels.

- Embrace a rapid prototyping mindset, shipping designs quickly to learn from user interactions and iterate based on data-driven feedback.

- Collaborate with Product Managers, Engineers, and Content Designers to turn ideas into real, usable experiences.

- Drive experimentation and usability improvements to reduce friction in agent workflows and increase operational efficiency.

- Partner with cross-functional leadership to balance design ideals with technical feasibility and aggressive business timelines.

- Work closely with global teams, including colleagues in the U.S., to design consistent, scalable experiences across regions.

What you bring to the role: