via Career pages·1w ago
Senior Process Manager
eClerx Services
Full-timeOn-site
Location:Mumbai, Maharashtra, IndiaType:Full-timePosted:1w ago
We are seeking a Lead Consultant with strong expertise in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) to lead the design, implementation, and optimization of customer data and cross-channel journey orchestration solutions. This role requires a blend of strategic thinking and hands-on execution, with a focus on translating business requirements into scalable solutions across data, audience, and campaign layers while ensuring effective governance and performance.
WorkfrKey Responsibilities
Performance Monitoring & Troubleshooting
- Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
- Identify issues across submissions, approvals, and workflow stages.
- Fix functional issues inside Workfront and support stability of existing flows.
Workflow Optimization & Evolution (Fusion)
- Enhance and evolve campaign workflows using Workfront Fusion.
- Translate business requests from campaign managers into workflow logic changes.
- Develop small-to-medium Fusion workflows to improve automation.
- Ensure all enhancements are compliant with governance and best practices.
End-User Support & Enablement
- Act as the primary SME for workflow-related questions from campaign managers and internal teams.
- Provide clarifications, training, and documentation to support adoption.
- Assist in onboarding teams to new or updated workflows.
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