Senior Operations Support Officer

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Operations Support Officer, you will be part of a global hub team supporting Institutional clients across Australia, Singapore, Hong Kong, London, and New York. Working closely with in-country teams, Relationship Managers, Sales, Credit, Legal, Compliance, and Operations, you will play a critical role in delivering timely and high-quality client onboarding and review activities across the Institutional & Markets business. You will be responsible for ensuring customer information is accurate, complete, and aligned with Group AML/KYC standards, internal policies, and applicable regulatory requirements, while maintaining data integrity across multiple systems and platforms.

You will support the onboarding of New-to-Bank clients and conduct Ongoing Customer Due Diligence (OCDD), periodic reviews, and remediation activities across a range of risk levels and client types. This includes managing client lifecycle events such as name changes, event-driven reviews, mergers and acquisitions, offboarding, SSI collection and maintenance, system linkages, and customer profile remediation.The role requires strong collaboration across Front Office, Compliance, Operations, and key stakeholders to deliver a seamless and compliant client experience.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent Role Location: Bengaluru Work Schedule: Flexible Shift

What will your day look like?

As a Senior Operations Support Officer, you will be responsible for:

• Executing Maker and Checker activities across KYC onboarding and Ongoing Customer Due Diligence (OCDD) processes to support efficient business-as-usual operations.

• Performing periodic, event-driven, and remediation reviews of client KYC records across multiple jurisdictions, ensuring adherence to global standards, local regulatory requirements, and internal policies.