Job description Senior Executive - Operation s Location: Gurgaon TBO - (www.tbo.co m) TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at sca le. The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Paci fic. Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing convers ions. TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geogra phies. W - hy TBO: You will influence & contribute to Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business - market.We are the emerging leaders in technology led end-to-end travel management, in the B2 - B space.Physical Presence in 47 countries with business in 110 co - untries.We are reputed for our-long lasting trusted relati onships.We stand by our eco system of suppliers and buyers to service the end c - ustomer.An open & informal start-up environment whic h cares. What TBO offers to a Life Travele - r in You: Enhance Your Leadership Acumen. Join the journey to create global scale and ‘Wo - rld Best’.Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your im - agination.Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one excitin - g journey.As a fastest growing B2B platform our priority is purpose-building scalabl - e systems.Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable - solutions.Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external co mmitments. Top Sights During Your Role Stay (Key Exp - ectations): In-depth knowledge of day to day operations • Sound knowledge of online hotel segment bus - iness moduleKnowledge of handling the relocations and - escalationsEnsure wing to wing resolution of customer escalations with utmost accuracy and deliver best service with - in timelinesCase Resolution and Root Cau - se Analysis.Ensure Process TAT are met Liaison with stake holders for th - e deviationsService Nos Analyze Repea - t escalationEliminate repeated errors made by agent by working closely with Quality and t - raining teamIdentify and initiate changes/improvement - s in processWork proactively on probable escalation/Early Warning Signal triggers as per def - ined processExcellent communication, interpersonal skills with evidence of teamwork and c ollaboration Why Check-In t - o This Role : Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impac - t on business.Close working with sen - ior leadershipPotential to learn and grow - at rapid pace.Once -in-a-career time opportunity to deploy cutting edge processes from grounds-up. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation and end user bus - iness results.Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.Do You Have What is Takes - :(Must Haves)Any Graduate or - Post Graduate1-4 Years experience in a Customer Service / Reservati - ons Sales RoleGood Commun - ication SkillsTravel Industry Experi ence preferred