Senior Officer, Special Operations, Consumer Banking Group

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.

Responsibilities

• Develop and implement strategic initiatives to enhance the performance and efficiency of the Consumer Banking Group's special operations

• Analyze market trends, customer needs, and competitive landscape to identify opportunities for process improvements and innovative solutions

• Collaborate with cross-functional teams to streamline operations, optimize resource allocation, and enhance customer experience

• Provide subject matter expertise and advisory support to the Consumer Banking Group leadership on special projects and initiatives

• Monitor and report on the performance of special operations, identifying areas for improvement and implementing corrective actions

• Contribute to the development and implementation of policies, procedures, and best practices to ensure compliance and operational excellence

Requirements

• Bachelor's degree in a relevant field, such as business, finance, or operations management

• Minimum 5 years of experience in a similar role, preferably in the banking or financial services industry

• Demonstrated expertise in project management, process optimization, and strategic planning