Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA The Data Centre Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Key Responsibilities:
Maintains the support process and ensures that requests for support are handled according to defined procedures and SLAs.
Uses monitoring and service assurance tools to investigate and diagnose issues across Wintel and cloud environments (Azure/AWS), collect performance data, and generate reports.
Identifies and resolves incidents related to Windows server infrastructure, virtualization, and cloud platforms following agreed procedures.
Carries out scheduled maintenance activities on Windows servers, Active Directory, Azure resources, and associated infrastructure.
Ensures effective utilization of knowledge articles in incident diagnosis and contributes to knowledge base updates as required.
Monitors service delivery against SLAs across on-prem and cloud environments and maintains accurate operational records.
Analyzes service performance metrics regularly to identify improvement opportunities and initiate corrective actions.
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3–6 years of experience in Wintel infrastructure support and managed services environment.
Hands-on experience in Windows Server administration, Active Directory, and virtualization platforms.
Experience in Microsoft Azure administration and support.
Basic to moderate exposure to AWS cloud services.
Strong experience in incident management, troubleshooting, and root cause analysis.
Experience supporting enterprise IT environments remotely.
Familiarity with SLA-driven support environments and ticketing systems.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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