Senior Member of Technical Staff - II, Technical Support

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

We are looking for a highly skilled Technical Architect / Subject Matter Expert (SME) in Packet Core Support with strong expertise in 4G/5G technologies. The ideal candidate will have deep technical knowledge, strong troubleshooting skills, and hands-on experience in cloud-based packet core deployments

Key Responsibilities

• Provide end-to-end support and architectural expertise for Packet Core solutions across 4G and 5G networks.

• Troubleshoot and resolve complex issues across multi-vendor telecom environments.

• Lead customer support and product support activities, ensuring high service availability and performance.

• Drive integration, onboarding, and deployment of Packet Core solutions in cloud environments.

• Analyze network issues using tools like Wireshark and other diagnostic utilities.

• Collaborate with cross-functional teams for seamless delivery and optimization of services.

• Ensure alignment with 3GPP standards and telecom best practices.

• Guide and mentor teams on advanced troubleshooting and architecture design.

Job Requirements