Prime Video is how hundreds of millions of customers around the world discover, buy, and watch the content they love. Behind every offer a customer sees — every subscription, rental, purchase, and deal — is a set of world-class systems built and owned by our Commerce team in Bengaluru. We are the Prime Video Offers team: the front of the funnel for Prime Video's global growth. We own critical services and customer journeys that put offers and products on the shelf for customers worldwide, operating at billions of transactions per day with obsessively high reliability. We are also at the forefront of AI innovation — reimagining how customers interact with our commerce surfaces, and how intelligence drives the best offer to the right customer at exactly the right moment. We're looking for a Senior Software Development Manager to own a critical pillar of our offer vending platform: leading multiple engineering teams through a defining architectural transformation while delivering at global scale. This is a leadership role at an inflection point. Our offer vending stack serves billions of requests across many countries, and we're evolving it to serve the future of Prime Video. You'll lead both the delivery of customer-facing wins and the architectural investments that make future delivery dramatically faster. The scope is broad and the ambiguity is real. You'll own services and customer journeys on the critical path for every Prime Video transaction globally. You'll make decisions that affect hundreds of millions of customers, partner with Amazon businesses to align on technical direction, and build teams that thrive in complexity. Key job responsibilities As a Senior Software Development Manager on the Prime Video Offers team, you will: - Own a major pillar of the commerce platform end-to-end. You'll lead large engineering teams of 10+ engineers each, responsible for critical services and customer journeys that determine what every Prime Video customer can buy, rent, or subscribe to — and at what price. You own the architecture, the delivery, the operations, and the customer experience. - Drive a multi-year architectural transformation. Our 3-Year Architecture Plan is in motion across 5+ services. You'll own key pieces of this transformation, making decisions that shape how the system works for years to come. - Build and scale high-performing engineering teams. You'll hire, develop, and retain senior engineering talent. You'll grow engineering managers into stronger technical leaders, and develop senior engineering leaders toward Principal readiness. You'll create a culture of ownership, technical excellence, and customer obsession. - Set the bar for customer health and operational health. Our services are on the critical path for every PV transaction. You'll own customer-facing reliability first — ensuring customers never see a broken experience — and drive operational excellence through availability targets, cost efficiency, and mechanisms that scale. - Partner across organizations to deliver at scale. The work requires deep collaboration across Amazon businesses. You'll represent your pillar in executive leadership forums, negotiate priorities, and drive alignment on shared interfaces and dependencies. - Balance execution with strategic investment. You'll deliver on high-visibility goals while simultaneously investing in the architectural improvements that make future delivery faster. You'll make the trade-offs and communicate them clearly. A day in the life You might start the day reviewing customer health metrics and operational dashboards, then move into a technical design review for a new cross-product capability. After lunch, you're in a roadmap discussion with Product and VP+ leadership, making trade-off decisions on what to prioritize. Later, you're coaching an engineering manager through a difficult people situation, then joining a team celebration for a successful launch. You end the day connecting with your teams over activities that build site strength and community locally. About the team We are the Prime Video Commerce Offers team in Bengaluru — engineers across all levels and managers who build and own the commerce experiences that customers across the globe interact with every day. We're proud of what we've built, and we're just getting started. We are a worldwide team, and we operate like one. That means working across time zones with genuine empathy — understanding that your counterpart in Seattle or London has a life outside of work, just as you do, and that great collaboration doesn't require anyone to sacrifice their personal time. Inclusivity isn't a value we list on a slide — it's how we work. We believe the best ideas come from diverse perspectives, and we actively create space for every voice to be heard, regardless of level, background, or tenure. ### Basic qualifications - 10+ years of engineering experience - 5+ years of engineering team management experience - 10+ years of planning, designing, developing and delivering consumer software experience - Experience partnering with product or program management teams - Experience managing multiple concurrent programs, projects and development teams in an Agile environment ### Preferred qualifications - Experience designing and developing large scale, high-traffic applications - Experience partnering with product and program management teams - Experience establishing metrics for measurement of engineering and operational excellence Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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