Senior Manager, Relationship Management, HFS

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Manager, Product Control and Relationship Management, Hedge Fund Services

Summary

The Senior Manager, Product Control and Relationship Management will lead a Hedge Fund Services team responsible for valuation, profit and loss reporting, pricing substantiation, positional risk reporting, and client relationship support.

This role oversees work allocation, develops team members, monitors client profitability, and partners across the business to improve service delivery, efficiency, and client outcomes.

Major Duties

- Manage day to day activities for the Hedge Fund Services Product Control and Relationship Management team, including work allocation, prioritization, and delivery timelines.

- Oversee valuation, profit and loss reporting, pricing substantiation, and positional risk reporting processes.

- Lead staffing, performance management, career development, salary administration, and disciplinary processes.

- Assign client accounts to relationship managers based on service needs, relationship complexity, and team capacity.

- Partner with sales teams, relationship managers, internal groups, and senior stakeholders to anticipate client needs and resolve issues.

- Prepare and present consolidated quarterly reporting on new business progress, client activity, and team results.

- Monitor client profitability by assessing market conditions, identifying cross selling opportunities, and supporting pricing decisions.