At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
Text is where our customers' most valuable insights live, and this role sits at the absolute center of how we unlock them. You will lead the strategy and execution to evolve our mature, highly adopted text analysis engine from classical ML/rules-based structures into a cutting-edge hybrid architecture that leverages LLMs for enterprise scale. Leading a dedicated team of product managers and partnering deeply with applied science and engineering, you will directly influence how over 18,000 global clients understand open-ended feedback, conversations, and unstructured data across the entire Qualtrics ecosystem.
How You’ll Find Success
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Balances Innovation with Pragmatism: Possesses excellent judgment on when to deploy classical ML, LLMs, or hybrid solutions based on cost, latency, accuracy, and explainability.
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Leads and Empowers: Coaches, mentors, and builds high-performing product managers, holding the team accountable to clear outcomes while fostering their career growth.
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Navigates Ambiguity: Comfortably charts a path forward through rapid AI/ML advancements, turning complex technological shifts into clear, executable product roadmaps.
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Collaborates Generously: Bridges the gap between deeply technical applied science/engineering teams and cross-functional partners like legal, privacy, and go-to-market.
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Customer-Obsessed: Regularly engages with enterprise customers to translate their pain points into robust, scalable platform capabilities.
How You’ll Grow
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Shape the AI Era at Qualtrics: Direct ownership of our hybrid LLM strategy gives you a massive sandbox to operationalize production-grade Generative AI at an immense global scale.
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Executive Visibility: Act as the primary champion for text analytics, regularly presenting product vision, metrics, and strategy directly to executive leadership.
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Expanded Leadership Scope: Hone your skills as a manager-of-managers and data science partner, navigating the complex organizational dynamics of a fast-growing category leader.
Things You’ll Do
We use OKRs to drive clarity and impact. Here are examples of what you will accomplish in this role:
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Drive Next-Gen Architecture: Define and execute a multi-year hybrid roadmap that seamlessly blends classical NLP precision with the reasoning power of LLMs across all Qualtrics product lines.
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Scale AI Responsibly: Design and implement rigorous evaluation frameworks and quality benchmarks to balance model accuracy against latency, cost, and enterprise reliability.
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Elevate Core Performance: Continuous investment in existing rules-based and ML systems to steadily improve topic detection, sentiment analysis, and maintainability for legacy clients.
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Foster Product Excellence: Lead, scale, and establish clear operational priorities for a team of product managers covering various portfolios within text analytics.
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Align Cross-Functional Strategy: Partner with engineering, applied science, data privacy, and product marketing to transform complex models into shippable, compliant, and highly marketable features.
What We’re Looking For On Your Resume
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Proven PM Leadership: Extensive experience in product management, including a proven track record (>3 years) of directly managing, coaching, and developing other product managers.
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AI/ML Product Delivery: Demonstrated success building and shipping NLP, text analytics, machine learning, or AI-powered enterprise software at scale.
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Technical Fluency: Deep understanding of classical ML/NLP techniques (topic modeling, classification) and modern LLM mechanics (prompting, fine-tuning, RAG, and evaluation metrics).
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Strategic Trade-off Management: Experience building cost, latency, and performance models for large-scale production deployments of ML or LLM systems.
What You Should Know About This Team
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At the Epicenter of Innovation: This team isn't just reacting to the AI wave—we are actively redefining how the world's biggest brands process human sentiment and language.
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Deeply Collaborative, Highly Technical: You will work side-by-side with brilliant applied scientists and engineers who value experimentation, intellectual curiosity, and rigorous benchmarking.
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Direct, Measurable Impact: Text analytics is a foundational capability across the entire Qualtrics portfolio; your team's breakthroughs will ripple across Customer, Employee, and Strategy product lines globally.
Our Team’s Favorite Perks and Benefits
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Dedicated Growth Time: We fiercely protect time for individual development, spending 10% of our time every quarter on learning, growth activities, and exploring new AI/ML tooling.
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Tech Stipend: Team members receive a quarterly learning stipend to use on books, courses, or subscriptions to keep ahead of the curve in data science and AI space.
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Experience Care: Generous wellness, mental health benefits, and regular team-building experiences designed to keep our close-knit, high-functioning team connected.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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