Senior Manager - IT Systems Integration (PMO)

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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Manager - IT Systems Integration leads the network infrastructure portfolio that enables United’s enterprise technology priorities. This role provides strategic leadership across demand management, planning, prioritization, delivery, and integration of infrastructure capabilities that support business-critical programs. The role is accountable for ensuring portfolio work produces measurable business outcomes by establishing success metrics, tracking benefits realization, and improving operational performance, cost efficiency, stakeholder adoption, and sustained value after implementation. Value measurement includes defining baseline performance, target outcomes, leading and lagging indicators, financial and non-financial benefits, adoption/readiness measures, and post-implementation benefit tracking so leadership can see whether investments delivered the intended operational, customer, cost, risk, and resiliency outcomes. The leader will partner with application portfolios, business stakeholders, product teams, and engineering teams to align demand, capacity, risk, funding, and execution plans while ensuring work is tied to broader investment decisions. Success requires experience leading modern technology delivery models, including product delivery, agile practices, value stream management, continuous planning, organizational change management, and AI-enabled portfolio practices that improve efficiency, predictability, and decision-making.

Responsibilities:

Strategic Leadership, Business Outcomes, and Stakeholder Alignment:

• Leads cross-functional teams to resolve complex technology, delivery, and organizational challenges
• Establishes measurable business outcomes, success criteria, and value indicators for portfolio investments before execution begins