The Senior Manager – Digital Identity Services (Governance & Delivery) is a leadership role responsible for overseeing and advancing the shared services that enable scalable, compliant, and high-quality digital identity delivery across the enterprise.
This person will act as a point of contact in India, providing strategic direction, people leadership, and operational oversight for multiple centralized identity functions. The role partners closely with global Identity leadership to ensure consistency in standards, delivery excellence, and stakeholder experience, while also serving as a strong advocate and escalation point for India-based teams.
This position is critical to ensuring that Identity services are delivered predictably, efficiently, and with clear business value to stakeholders across the enterprise.
The Domain Lead is accountable for the following shared service functions across Digital Identity Services:
Audit & Compliance
Owns Identity-wide audit readiness, controls alignment, and compliance execution
Ensures consistent evidence collection and response across all Identity teams
Partners with enterprise risk, security, and audit organizations to proactively manage findings and remediation
DevSecOps Enablement
Establishes and governs standards for Identity DevSecOps tooling and practices (e.g., Git, Jira, CI/CD pipelines)
Enables teams to deliver securely and efficiently by providing common tooling, patterns, and guardrails
Partners with platform, security, and engineering teams to embed security and quality into delivery workflows
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Focuses on enablement and consistency, not day-to-day pipeline operations
Change, Release, Partnerships & Experience
Oversees Identity change and release management processes to ensure stability, transparency, and predictability
Drives improvements in user and stakeholder experience across identity services
Provides financial oversight, capacity awareness, and vendor/partner engagement where applicable
Business Process Management (BPM)
Owns Identity service catalog items, intake mechanisms, and workflow design
Ensures demand is triaged, prioritized, and routed efficiently into delivery pipelines
Drives simplification, automation, and continuous improvement of identity processes
Identity Enablement
Leads the customer-facing “pre-sales” and “pre-solutions architecture” function for Identity
Ensures stakeholders receive cohesive, end-to-end guidance when onboarding or integrating identity services
Acts as the connective tissue between business demand, product strategy, and delivery execution
Key Responsibilities
Serve as the senior people leader for Digital Identity shared services teams in India, including talent development, performance management, and succession planning
Translate global Identity strategy into clear priorities, execution plans, and outcomes for India-based teams
Ensure consistent application of standards, tooling, and processes across all Identity functions
Act as a trusted partner to global Identity leadership, providing visibility into delivery health, risks, and opportunities
Drive a culture of accountability, continuous improvement, and customer-centricity
Proactively identify opportunities to improve efficiency, scalability, and stakeholder satisfaction
Represent the Identity organization locally, serving as an escalation point for complex delivery or operational issues
Required Qualifications
12+ years of experience in technology, digital platforms, or identity-adjacent domains
Demonstrated experience leading multi-disciplinary, shared-services teams in a global delivery model
Strong background in governance, delivery management, or platform operations
Experience working with DevOps tooling, release processes, and enterprise workflows (hands-on expertise not required, but strong fluency expected)
Proven ability to partner with senior stakeholders and translate strategy into execution
Experience leading teams supporting global stakeholders
Preferred Qualifications
Experience in Identity & Access Management (IAM), security platforms, or regulated enterprise environments
Familiarity with ServiceNow, Agile/SAFe delivery models, and enterprise intake processes
Experience operating in a matrixed organization with both regional and global accountability
Track record of improving operational maturity and customer experience at scale
Should be flexible in shift timings to cover US time zone.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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